Shipping policy

 

 

At Kar3a, we strive to provide a smooth and convenient shopping experience for our customers. This Shipping Policy outlines the terms and conditions for orders placed with Cash on Delivery (COD) as the payment method.

1. Order Processing

• Order Confirmation: Once you place an order using COD, you will receive an order confirmation email with the details of your purchase.
• Processing Time: Orders are processed within three business days after confirmation. Please allow additional time for orders placed on weekends or holidays.

2. Shipping and Delivery

• Shipping Method: We use reliable courier services to ensure your order is delivered safely and on time.
• Delivery Time: Delivery times vary depending on your location. Typically, orders are delivered within 2-3 business days.
• Shipping Charges: Shipping charges, if applicable, will be calculated at checkout and included in your order total.

3. Cash on Delivery (COD)

• Payment: Payment is due in cash at the time of delivery. Please ensure you have the exact amount as the delivery personnel may not carry change.
• Order Confirmation: Our delivery personnel will contact you prior to delivery to confirm your availability and location.
• Verification: Upon delivery, you may be required to provide a valid ID for verification purposes.

4. Order Cancellation and Changes

• Cancellation: Orders can be canceled before they are shipped. Once the order is shipped, it cannot be canceled.
• Changes: Any changes to the delivery address or order details should be communicated to our customer service team as soon as possible.

5. Failed Delivery Attempts

• Contact Attempts: Our delivery personnel will make five attempts to contact you for delivery. If they are unable to reach you, the order will be returned to our warehouse.
• Re-delivery: In the event of a failed delivery, you may contact our customer service to arrange for re-delivery. Additional shipping charges may apply.

6. Damaged or Defective Items

• Inspection: Please inspect your order upon delivery. If you receive a damaged or defective item, contact our customer service team immediately.
• Replacement: We will arrange for a replacement or refund for any items that are verified as damaged or defective.

7. Contact Information

For any questions or concerns regarding your COD order or this Shipping Policy, please contact our customer service team at shopkar3a@outlook.com.